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Other Products FAQ
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Joined: May 2009
Posts: 867
PG Music Staff
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OP
PG Music Staff
Joined: May 2009
Posts: 867 |
39. Error message: "Waveform device can't play requested format".
Applies to: All MasterClass, Multimedia Performance, and Video Guitar Lesson programs.
This may indicate a problem with the sound card installation. You should start by downloading and installing the latest drivers for your sound card. This will normally resolve the problem, with the exception of some Windows 2000 systems.
If you have Windows 2000 and reinstalling the sound card drivers didn't resolve the problem:
Some Windows 2000 computers have a driver called "Unimodem Half-duplex Audio Driver" that can cause a conflict with multimedia applications. This is an older driver that was included to support a specific type of telephony device. Chances are you don't need to have this device enabled. Follow the instructions below to disable the driver and see if this resolves the problem. You will need to restart your computer after you do this for the change to take effect with the multimedia application.
- Go to Start | Settings | Control Panel | System.
- Select the Hardware tab and click the Device Manager button. Expand the 'Sound Video and Game Controllers' section.
- Look for "Unimodem Half-Duplex Audio Driver". If you see it, right-click on it and select Properties.
- In the Device usage menu, select 'disable...'
- Press OK, close out of the Device Manager and System Properties windows, and restart your computer.
Alyssa - PG Music
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Happy Victoria Day! (Monday, May 20th)
We are celebrating Victoria Day on Monday, May 20th!
Our availability through this long weekend is:
Saturday, May 18: Closed
Sunday, May 19: Closed
Monday, May 22: 6am-6pm PT
www.pgmusic.com/contact.htm
Henry Clarke: Revolutionize Your Band-in-Box® Tracks with Regenerating Function
User Video: Next-Level AI Music Editing with ACE Studio and Band-in-a-Box®
Band-in-a-Box® 2024 German for Windows is Here!
Band-in-a-Box® 2024 für Windows Deutsch ist verfügbar!
Wir waren fleißig und haben über 50 neue Funktionen und eine erstaunliche Sammlung neuer Inhalte hinzugefügt, darunter 222 RealTracks, neue RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, abspielbare RealTracks Set 3, abspielbare RealDrums Set 2, zwei neue Sets von "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 und mehr!
Paket | Was ist Neu
Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
For the larger Band-in-a-Box® packages (UltraPAK, UltraPAK+, Audiophile Edition), the hard drive backup copy is available for only $25. This will include a preinstalled and ready to use program, along with your installation files.
Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
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